I cannot stop bitching about this, it is a major issue in all of Jordan, Quality of Service. I’m going to present 3 cases which are personal experiences I faced here in Jordan.
Case 1: Zain Internet
Company Info (Arabic):
http://www.ccd.gov.jo:7779/ccd/aims_q1a?c_id=35667
http://www.ccd.gov.jo:7779/ccd/aims_q1a?c_id=104890
Website: http://www.jo.zain.com/English/Pages/Home.aspx
I purchased a Zain e-go USB WiMax dongle from Zain in 15th-May-2009, with a 1 year subscription, I used it fairly but didn’t make a lot use of it, I never reached my download limit or even half of it.
A year and one month later (mid June 2010), I faced a situation which I needed internet badly because of something urgent that came up at work, and I wasn’t around any reliable internet connection, so I reached into my laptop bag and found the USB WiMax dongle, plugged it in, then used it for 5 minutes something.
The day after I went to Zain HQ, customer care teller window 13 which is responsible for Zain internet. I explained to him, that my subscription should have expired by now, but it is still active and maybe they forgot to deactivate it or something went wrong in their billing system. The customer care representative explained that, when the subscriptions expire/end, they auto-renew by themselves on monthly basis, and a recurring bill is issued against me, I argued, why in the heck you didn’t inform me about this, aren’t you a freaking big telecommunication company that can send me a small informative SMS to tell me about this, or that my subscription have expired?
Anyway, that was not just it! We checked my usage, and it was as follows:
16-May-2010 to 15-June-2010: ZERO NILL NOTHING out of 10 GB
16-June-2010 to 20-June-2010: 10 MB out of 10 GB (that’s 0.09% of my download limit)
Accordingly I told the customer care representative: do I have to pay for these 2 months I didn’t know about and Zain didn’t inform me about? Read the rest of this entry »






